Refunds & Cancellations

This policy applies to products and services offered by A-Zing Innovations on this website, including DevCentra, KAY, FisCo, Splisten, ARC, AZIIPAN, and related offerings. Please read the sections below to understand our refund and cancellation terms for each type of purchase.

1. Universal Credits (DevCentra, KAY, FisCo, Splisten)

Purchases of pre-paid credits (credit packs) are final and non-refundable. Credits are consumed when you use eligible products and cannot be exchanged for cash or reversed. If you have not used your credits and believe you have an exceptional circumstance, you may contact us; any refund is at our sole discretion and, if approved, will be processed as set out in Section 5 below.

2. DevCentra (day access — no separate app license)

DevCentra does not sell a separate desktop or mobile licence. Access on web and apps is unlocked with an ETOW day pass (1 credit per local day). That credit is consumed when the pass is activated and is not returned if you choose not to use tools during the day, except where a verified platform fault blocked access. With no credits and no active pass, job history remains available and new jobs stay locked; history-only access is not refundable. Product-specific detail: DevCentra Refunds.

3. ARC & AZIIPAN (Institution Packages)

For ARC and AZIIPAN monthly packages and institution sign-ups, cancellation terms are as agreed at the time of purchase or in your institution agreement. Where a refund applies (e.g. duplicate payment, service not activated, or as per your contract), we will process it as set out in Section 5 below.

4. Other subscriptions

For other subscription products (where offered), you may cancel before the next billing cycle to avoid further charges. Refunds for the current period are considered on a case-by-case basis (e.g. technical failure to access the product). If a refund is approved, it will be processed in accordance with Section 5 below.

5. Refund Processing & Timeline

Where a refund is approved by A-Zing Innovations, we will process the refund within 5–7 working days from the date of approval. The amount will be credited to the customer’s bank account (or original payment method) as per the policies of our payment processor. Depending on your bank, it may take additional time for the credit to appear in your account.

6. How to Request a Refund or Cancel

To request a refund or to cancel a subscription, please contact us with your order or account details and the reason for your request. We will respond and, where applicable, process any approved refund within the timeline stated above.

7. Contact

For questions about this policy, please see our Contact Us page.